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在线翻译:
szdaily -> Shenzhen
Hoteliers shine at intl. etiquette contest
    2017-November-9  08:53    Shenzhen Daily

Yang Mei

yangmei_szdaily@163.com

THE 2017 Futian Cup Shenzhen International Etiquette Contest was held yesterday at The Pavilion Hotel, attracting around 30 contestants from six five-star hotels across Shenzhen.

After three hours of fierce competition, the Star of Etiquette Award was awarded to The Venice Raytour Hotel Shenzhen, the Best Group Work Award went to Hilton Shenzhen Futian, the Best Team Award was awarded to The Westin Shenzhen Nanshan, the Quiz Winner Award was awarded to Lia Charlton Hotel Shenzhen, the Best Performance Award went to The Pavilion Hotel and the Best Talent Award was won by InterContinental Hotel Shenzhen. A special award called “Ambassador of 2017 Futian Cup Shenzhen International Etiquette Contest” went to Zhao Ruonan, a staff member of The Venice Raytour Hotel Shenzhen.

Hosted by the Publicity Department of the Futian District Committee of the CPC and the Futian District Office of the Spiritual Civilization Committee and organized by the Shenzhen Daily, the Shenzhen Tourism Association, www.eyeshenzhen.com and the Shenzhen Hotel Business Association, the contest aims to improve civility, showcase the world-class services and etiquette among hoteliers and establish a benchmark against which the service industry will be measured. The contest also enhanced the image of Futian District as a central district of civility with international status.

According to the rules, each hotel is required to select three to five contestants to compete in the three-round competition: etiquette-themed English speech, etiquette-related trivia quiz and a scenario simulation.

Zoe Chen, an orator from Hilton Shenzhen Futian, shared her hotel’s efforts to help the poor and the hungry in poverty-stricken areas in her speech titled, “What we can do to build civilized cities.” She said, “It’s not about what we can do, it’s about whether we’re willing to put out the effort.”

Kasola Enika Christine, a staff member of InterContinental Hotel Shenzhen who is from the Republic of Zambia, shared in her speech the reasons why she chose to work in China and how she enjoys working in the hotel industry.

During the trivia quiz round, the contestants first took turns answering true-false questions and then raced to press the buzzers to answer multiple-choice questions to accumulate points for their teams. All of the questions were related to international hotel etiquette norms, traditional Chinese culture and the history of the hotels in Shenzhen.

Before the competition entered the last round, two DJ bartenders wowed the audience by presenting exciting and superb drink-mixing feats.

The last round earned the most laughter and applause from the audience as the six teams acted out different scenarios, showing how to react properly in different situations. In their performances, there were three mistakes for other hotel teams to observe and pick out to win points. One of the teams chose to simulate a scenario of providing first-aid to a guest who lost consciousness while he was enjoying some beer, another team showed how to deal with a drunk guest and another demonstrated how to respond to a guest who was trapped in the elevator.

Ye Danming, a professional trainer and national-level referee, said she was excited to see the wonderful and professional performances of the contestants and was impressed by the solidarity of the teams. “I’m sure the competition will be better next year,” said Ye.

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Shenzhen Daily E-mail:szdaily@szszd.com.cn